{"id":437,"date":"2022-02-26T08:46:50","date_gmt":"2022-02-26T16:46:50","guid":{"rendered":"https:\/\/byrnecreative.com\/?page_id=437"},"modified":"2022-08-21T15:59:45","modified_gmt":"2022-08-21T22:59:45","slug":"case-study-appointment-app","status":"publish","type":"page","link":"https:\/\/byrnecreative.com\/design\/case-study-appointment-app\/","title":{"rendered":"Case Study: Appointment Scheduler"},"content":{"rendered":"\n

An urban nonprofit that offers free clothing to two distinct audiences was looking to transition from a pen-and-paper, lottery-based appointment allocation system to a digital one where users could schedule appointments and staff could check visitors in and out of the store. Primary goals of the project included: reducing “no show” rates among guests; reducing administrative overhead; and facilitating data gathering for easier monitoring and assessment of the program.<\/p>\n\n\n\n

Initial Interviews<\/h2>\n\n\n\n

In addition to many calls with the client, I spent a day sitting down in person with various representative “customers” (referred to as guests) of this free clothing program to assess if a digital solution was even viable given the nature of the audience, many of whom are homeless, non-English-speaking, and\/or have limited access to, or familiarity with, digital technology.<\/p>\n\n\n\n

From this discovery process I produced two key deliverables: a five-page interview summary<\/a> and then a longer recommendations document<\/a> that outlined a proposed implementation of a custom, web-based application to handle their appointment system’s needs. This document outlined the different user groups, a proposed technical architecture, and a budget for the project. <\/p>\n\n\n\n

Key Challenges<\/h2>\n\n\n\n

We identified a number of significant obstacles to success and potentially problematic issues for users. Key needs included:<\/p>\n\n\n\n